Resolved 11/1/2026 10:31 PM EST – The issue affecting the Manager Portal has been resolved, and all services are running normally. Customers should be able to log in and load portal pages and reports as usual. Phone service, inbound and outbound calls, and voicemail are working normally. If you still notice anything unusual, please contact our support team at support@axxessnetworks.com or call 610-833-9000 and we’ll be glad to help. We apologize for the inconvenience and thank you for your patience.
Posted Nov 01, 2026 - 22:31 EST
Investigating
While we continue working to resolve the current issue, we are temporarily moving service traffic between our servers. During this transition, some customers may experience brief interruptions in phone service. Our team is actively monitoring the transition and working toward a full resolution. We’ll post another update as soon as more information is available. If you are experiencing a service interruption, please contact our support team at support@axxessnetworks.com or 610-833-9000. Thank you for your patience.
Posted Nov 01, 2026 - 18:35 EST
Identified
Posted: November 1, 2026, 2:41 PM EST
We are aware of an issue potentially affecting some users accessing the web portal. Some customers may have trouble logging in, or may find portal pages and reports slow to load or unavailable. Phone service, inbound and outbound calls, and voicemail should be working normally. Our team is actively working on a fix. Please stand by, and we’ll post an update as soon as the issue is resolved. We apologize for the inconvenience and appreciate your patience. If you are experiencing any service interruption please email us at support@axxessnetworks.com or call us at 6108339000 for assistance.
Posted Nov 01, 2026 - 14:44 EST
This incident affected: API, Manager Portal, Carrier, Axx Mobile, Other Provider Issues Potentially Impacting Axxess Networks, and Faxing.